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ANA Stories Featuring Houston
Go behind-the-scenes with Yuzuru Nagawa, Houston General Manager at ANA, to see how his team prepared for the comeback under COVID-19 and how ANA has played a part in the Houston economy.
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Our Promise to You Begins with Airport Safety
Our Promise to You Begins with Airport Safety
The safety and comfort of our passengers are our top priorities. Begin your travel with peace of mind, from our safe and smooth check-in procedure to our socially-distanced and sanitized airport lounges. It's all a part of our ANA Care Promise to you. Click below for videos of what you can expect at the airport.
Check-in Lounge
Travel Flexibility Extended
Travel Flexibility Extended
With travel plans disrupted, ANA wants to ensure you have peace of mind and flexibility in your booking. That's why we're waiving all fees for changes to reservations made between June 12th, 2020 and March 31st, 2021.
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ANA Network Highlights
ANA Network Highlights
Entry and Travel Restrictions
When you're ready, travel safely with us and our new standard of air travel, ANA Care Promise. February flight schedules are available for your travel planning needs!
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Notice to Passengers Traveling to Japan
Notice to Passengers Traveling to Japan
Beginning December 15, all passengers entering Japan are required to fill out a questionnaire online before departure. After completing the questionnaire, passengers will receive a QR code which must be presented upon arrival at the airport in Japan.
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Attention Passengers Traveling to Los Angeles
Attention Passengers Traveling to Los Angeles
Starting November 25, 2020, all travelers entering the city are required to complete an online Traveler Form. A California Travel Advisory has been announced stating that all persons arriving in California should practice self-quarantine for 14 days after arrival. Failure to fill out a form may result in penalties.
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Notice of Closure of AMC Partner Program
Notice of Closure of AMC Partner Program
From the middle of February 2021, the AMC Partner Program will cease to operate. Please be advised, AMC Members will no longer obtain AMC miles by making purchases with AMC Mileage Partners, nor will AMC Members obtain discounts or services from AMC partners in connection with their AMC membership. Thank you for your patronage, we appreciate your understanding.
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[Customer Service Center, the Americas]
[Address] 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503, U.S.A.

If you are calling from the 50 States or Brazil:
[Phone Number] 1-800-235-9262 (Toll-free)
[Business Hours] For inquiries regarding International Reservations: Open Daily

*For customers who are hearing or speech impaired, please dial 711 on your
telephone to place a relay service call to 1-800-235-9262.
[Publishing/Editing] All Nippon Airways Co., Ltd.
© All Nippon Airways Co., Ltd.